If you are still unable to connect, contact ESET technical support.Cyberoam Authentication for Thin Client (CATC) for Citrix XenApp and Microsoft Windows Server 2003, 2008 & 2012 Remote Desktop Services (formerly Terminal Services)ĬATC for Active Directory as name indicates is for authenticating all the users connected to Cyberoam either through Microsoft Remote Desktop Services (formerly Terminal Services) or Citrix XenApp (formerly known as Citrix Presentation Server).If you are able to connect using the old settings, restore the new settings and verify that there is no firewall blocking UDP 1812 between you VPN device and your RADIUS server.If no faults were fixed and you are still unable to connect, revert to an existing sign-in configuration that does not use 2FA and verify that you are able to connect.Run a smoke test against your RADIUS server, as per the Verifying ESA RADIUS Functionality.If you are unable to authenticate via the ESA RADIUS server, make sure that you have performed the following steps:
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For example, for SSL VPN Authentication, select "ESA RADIUS" as the authentication method, as per Figure 3-1. Configure the relevant VPN Authentication Methods.In the left panel, navigate to Identity → Authentication → VPN.Do not proceed to Step III until the connectivity test is successful. You should see a success status message in the bottom left, (see Figure 2-2). For example, if the user has an AD password of Esa123 and an OTP of 999111, you should type Esa123999111. When prompted for a password, append the OTP generated by the ESA Mobile Application to your AD password. Make sure that you are using a user with Mobile Application 2FA using ESA enabled. Shared Secret: Your RADIUS server shared secret (see Figure 1-1).Server IP: The IP address of your ESA RADIUS Server.Server Name: A name for this server (for example, ESA-RADIUS).Select RADIUS Server from the Server Type drop down.Navigate to Identity → Authentication → Authentication Server.Log in to the Cyberoam® Web Admin Console as an administrator.Step II - Configure the RADIUS server settings for your Cyberoam® device You must now configure the Cyberoam® device to communicate with the ESA Server. Make sure that the check box next to Compound Authentication is selected.ĮSA has now been configured to communicate with the Cyberoam® device.It is also recommended that you limit VPN access to a security group in the Users section. To prevent locking any existing, non-2FA enabled AD users out of your VPN we recommend that you allow Non-2FA users during the transitioning phase.In the Authentication section apply the settings shown in Figure 1-1 below.The shared secret is the RADIUS shared secret for the external authenticator that you will configure on your appliance.If your appliance communicates via IPv6, use that IP address along with the related scope ID (interface ID). The IP address is the internal IP address of your appliance. Configure the IP Address and Shared Secret for the Client so that they correspond to the configuration of your VPN appliance.Give the RADIUS client a memorable name for easy reference.Click the hostname, then click Create New Radius Client.Navigate to Components > RADIUS and locate the hostname of the server running the ESA RADIUS service.To allow the Cyberoam® device to communicate with your ESA Server, you must configure the device as a RADIUS client on your ESA Server: If you wish to utilize other Client type, refer to generic description of Client types and verify with the vendor if the VPN appliance supports it. This integration guide utilizes Client does not validate user name and password Client type for this particular VPN appliance.
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